Shipping & Returns Policy
Objet D'Art-Stuff
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If tracking information has been specifically requested and is available, this will be supplied to you once the item has been dispatched. All international shipped orders will have tracking on them.
Please allow for any potential delays due to a high volume of orders or postal/courier service problems that are outside of our control. If you are concerned about where your stuff is, please send us an email in the first instance.
Shipping charges for your order, if applied, will be calculated and displayed at the checkout. Charges for items shipped in the UK are based upon the weight and size of the item you have purchased and are in line with Royal Mail shipping rates for the UK or Yodel rates. The default shipping method is Royal Mail 2nd Class not tracked or Yodel tracked. For larger items DPD UK is our preferred courier for UK orders and UPS for US orders. One of these shipping methods will be used unless the customer specifically requests an alternative. We cannot guarantee to use the customer's requested courier if we feel that the item would be safer in transit another way. Charges for items shipped internationally are charged at a flat rate for small to mid size items and an agreed rate for large or bulk items. A handling fee will be added at the checkout which also includes insurance against damager and/or loss.
We do not offer in-store pick up. It may be possible to provide local delivery if the destination is within a 10 mile radius of our storage facility. On receipt of an order we will check the destination and if local delivery is possible we will contact the customer directly to arrange drop off.
When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable) that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at objetdart.stuff@gmail.com with your name and order number, and we will look into it for you.
Returns Policy
We want you to love your purchase from Objet D'Art Stuff! If for any reason you are not satisfied with your order, the following will apply:
Refunds will not be issued under the following circumstances:
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if an item is known to be faulty at the time of purchase and was described as such in store.
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if labels, maker’s marks or anything identifying or adding provenance to an item have been removed*
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an item has been damaged by trying to repair it or getting someone else to do it*
Online and EMail order sales:
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customers who purchase from us online have the right to cancel an order even if the goods aren’t faulty within 14 days of the date of purchase (whether payment has been made or not)
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we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.
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it is your responsibility to arrange and pay for the return of that item, if the item is not faulty. If the item purchased is faulty or not as described on the online shop, Objet D'Art (That's Stuff to You and Me) will reimburse any costs involved.
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we will refund you within 14 days of receiving the goods back in the condition they were purchased in.*
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the refund issued will be the cost of the item only and does not necessarily include packing/delivery costs to send the item to you.
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the refund will be processed using your original payment method
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we do not offer a ’buy back’ service for items purchased from us
Repairs and replacements
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if you have ‘accepted’ an item, but later discover a fault, we will not repair or replace it, unless required by law.
Our definition of acceptance is as follows:
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you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)
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altered the item
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Items returned by someone other than the buyer:
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we only accept returns from the person who bought the item.
We recommend this guide as a good source of information regarding the buying and selling of antiques: https://pages.ebay.co.uk/buy/guides/antiquities/